The Company is committed to serve its clients with an aim to achieve its organizational goal and for the convenience of its clients, the Company has formulated the refund policy. All clients are hereby informed that the condition with respect to the refund of the Holiday Package amount shall be governed according to the terms and conditions of the executed Holiday Package Agreement. Customers may raise any issue of dissatisfaction, if any, within 7 days of availing holiday. Upon receiving such a request, the Company will conduct a proper inquiry into the matter. If the concern is found to be genuine and satisfactory, the refund process will be initiated within 60 days, subject to the deduction of 12% of package cost as administration charges and the cost of services availed.